Services
At Centiel, we know that making advanced and effective UPS solutions is just the beginning.
To get the most out of your UPS purchase, your UPS must be not only precisely designed and produced but also accurately specified,
skillfully installed, carefully commissioned, and maintained.
That’s why we prioritize strengthening our pre- and post-sales support system.
We offer a wide range of services that meet our customers’ UPS needs at every stage of the equipment’s life.
Our global reach allows Centiel to provide world-class service, either through our experienced in-house team at headquarters or through our extensive network of factory-trained engineers located around the world. Centiel and partner technicians receive extensive training specific to our products, which provides them with the necessary expertise and precision to carry out tasks effectively.
Our promise to provide excellent customer service is based on reliability, integrity, and safety.
These principles are our top priority for every customer we serve in an industry that is constantly changing
Large or small, a UPS is part of the critical infrastructure, it is essential to conduct regular inspections to ensure continuous, problem-free functioning. This protects critical loads from disruptions and probable power failures from the primary source.
Centiel’s thorough maintenance inspections of UPSs guarantee optimal performance of all system components, such as filter capacitors, cooling fans, and batteries, to guarantee they function within their expected service life. They also assess on-site and loading conditions. To fulfill proper, documented UPS maintenance, they leverage service software and technical documentation while strictly adhering to the manufacturer’s specifications. This careful approach makes sure that all service history of the UPS is thoroughly recorded.
Routine maintenance greatly reduces the chances of breakdowns and unexpected repairs, which allows for continuous operation. The primary objective of lifecycle management maintenance is to avoid breakdowns and solve issues promptly while ensuring that costs are reasonable.
For more information on Centiel’s preventative maintenance plans please contact Centiel.
We’re ready to help you with urgent situations. Contact Centiel’s local offices for immediate assistance, including arranging repair visits, expediting UPS replacements, offering temporary UPS rentals, or conducting site surveys.
The local offices are supported by a team of experts 24/7 to provide the best service worldwide.
All Centiel maintenance plans include 24/7 technical support and guaranteed emergency response.
To assist existing and potential future customers, Centiel offers site surveys to anyone seeking knowledgeable advice on their existing or potential future power protection needs. Site surveys include a report with advice and recommendations on some or all of the following
- Site load measurement or calculation
- Suitability of proposed or existing physical location and environment
- Floor loading
- Ambient temperature and ventilation
- Cleanliness
- Recommendation for proposed or existing UPS and/or batteries
- Recommendation for proposed UPS electrical installation requirements
- Cable routing
- Cable Protection
- Switchgear
- Delivery and placement requirements
- Remote monitoring and system interface requirements
- Post-sales support
- Maintenance Plans
- Technical Support
- General work program and preferred installation timeframe
If you believe your organization would benefit from a site survey, please get in touch with us!
Centiel has a stock of three-phase and large single-phase UPS systems available for both short and long-term rental. Our comprehensive UPS rental package includes a range of services tailored to your requirements:
- Expert advice on appropriate sizing
- Seamless delivery and accurate positioning
- Expert electrical installation
- Battery installation expertise
- Flawless commissioning
- Smooth decommissioning at the end of the rental period
- Careful electrical de-installation at the end of the rental period
- Quick and efficient removal from site
Centiel is ready to meet your power needs, even at short notice and on demand, with a premium UPS rental package that emphasizes both flexibility and reliability. Rely on Centiel’s unrivaled performance when you need power solutions that adapt to your changing needs.
For critical infrastructure operators who are refurbishing offices or moving to new premises, the need to relocate their UPS systems arises.
Centiel offers an all-inclusive UPS relocation package for all manufacturers’ three-phase and large single-phase UPS systems, providing a range of services:
- Evaluation of the proposed new location using a site survey
- Dismantling of UPS and battery components
- Removal of UPS and battery electronics
- Safe transport of the UPS and batteries to the new location
- Supply of new battery cabinets if required
- Supply of new electrical switchgear if required
- Electrical installation of UPS and battery components
- Restoring the UPS and batteries to an operational state
If required, Centiel will work closely with the UPS user’s consultants and electrical contractors to ensure a seamless UPS relocation process.
Should you require assistance with the relocation of your UPS, please contact us!
A cornerstone of any UPS system is certainly its battery bank – a reservoir of energy that ensures a steady supply of clean power to sustain the critical processes powered by the UPS.
Traditionally, valve-regulated lead acid (VRLA) batteries have played a central role in providing backup power for UPS systems. However, the field of battery technology is evolving at an impressive rate, with lithium-ion emerging as a compelling alternative, particularly in scenarios where high energy density and lightweight solutions are essential. The appeal of lithium-ion technology is enhanced by its extended life, compact size, reduced weight, faster recharge cycles, and decreasing cost.
The performance, reliability, and life of a battery system are influenced by a number of variables. A battery’s conductance serves as an ongoing indicator of its health and ability to deliver power when needed. Monitoring conductance during routine maintenance proves invaluable in predicting cell defects, short circuits, aging, and open circuits that can lead to battery failure.
As part of our commitment to extending battery life, we provide an assessment of environmental conditions and AC components within your DC output to mitigate potential stressors that could accelerate battery aging.
Given the finite life of batteries, there will inevitably come a time for replacement. Centiel is ready with a comprehensive solution for the seamless replacement of battery banks and is fully equipped to supply and install new batteries for all brands of three-phase and large single-phase UPS systems.
- Centiel’s Battery Management Services:
- Battery Maintenance and Monitoring
- Battery replacement
- Capacity charge/discharge
- Internal resistance controls
- Connection verification, and more.
- To find out more about our UPS battery management services, please contact us!
Centiel’s advanced UPS technology offers extended lifetimes, but it’s important to recognize that certain basic components, such as capacitors and fans, have an inherently finite life.
These components play a critical role in the functionality of the UPS system. However, it’s important to note that these components have not evolved in the same way as the UPS itself.
To ensure uninterrupted availability of your critical loads, it is imperative to proactively replace these components before they reach the end of their operational life. This proactive approach ensures the reliability and continued performance of your UPS infrastructure.
Centiel’s proactive maintenance inspections provide early warning of the need for filter capacitor and fan replacement, ensuring the safe and reliable operation of the UPS.
For a comprehensive insight into how Centiel can assist you with UPS capacitor and fan replacement, please contact us.
Commissioning an uninterruptible power supply is a process that goes far beyond the flip of a switch. It involves a series of critical checks and precise calibrations that must be carefully performed before the UPS can be seamlessly integrated into your operation. It’s not just about making sure the UPS works, it’s about making sure the UPS works for your business.
Prior to commissioning, a thorough assessment of both the electrical installation and the UPS environment is essential to ensure compliance with the manufacturer’s requirements. Once the suitability of the installation has been confirmed, Centiel’s team of factory-trained commissioning engineers precisely follows a comprehensive procedure to guarantee that the UPS operates flawlessly and is ready to be handed over to the end user.
The Factory Acceptance Tests (FATs) not only allow for rigorous testing of the equipment but also facilitate a comprehensive review of its overall operation to ensure that it is perfectly aligned with your business requirements. These tests occur in Centiel’s factory in Switzerland and are done with the customer.
The witnessed factory acceptance test aims to determine and document in detail that the acquired system performs as per specifications. The same set of tests is carried out by the standard production in 100% of the systems manufactured by Centiel, nevertheless, the documentation of the tests is not witnessed by the customers
To learn more about Centiel’s intricate UPS commissioning processes, we invite you to contact us.
At Centiel, we are committed not only to providing state-of-the-art UPS solutions but also to empowering our customers with knowledge. We offer comprehensive training programs designed to educate our customers on UPS technologies, architectures, deployments, sizing, installation, and more. These training sessions are designed for organizations seeking a deep understanding of UPS technologies, with an emphasis on education.
Our goal is to provide our customers with the knowledge and expertise they need to make informed decisions about their power protection needs, ensuring they have the confidence to effectively manage their critical power infrastructure. With Centiel training, you can realize the full potential of UPS systems and optimize your power reliability strategies.
